Join the Vault, Save 10% Site-Wide, Quarterly Exclusives, Access to Limited-Edition Novelties

United Record Pressing

Third Man Records Vault Platinum Subscription

VAULT_PLATINUM_SUB_NEW
Quarterly
Subscription
$60.00

Description

Vault Packages and Novelties

Frequently Asked Questions

  • The quarterly Vault packages will ship 6-8 weeks following the most recent payment deadline. The payment deadlines fall on the last days of the deadline month at Midnight GMT/7pm CST. Thus, the deadlines are as follows:

    January 31 / April 30 / July 31 / October 31

    Overseas packages are generally shipped first. Canada and Mexico are shipped immediately after overseas packages. Then, we ship to the US. That way, every member receives packages around the same time.

  • Because we produce the exact number of packages for the exact number of Vault members during a given quarter, any payment received after a payment deadline will not be accepted for the previous quarter. Instead, it will automatically be applied to the next quarter of membership.

    For example, if you pay after January 31st, your payment will be credited to the next quarter, whose deadline would be April 30th.

  • Previous packages are not typically available. However, replacement components of previous packages will be made occasionally available in the Vault online store on the first working Monday of the month.

  • Third Man Records is committed to providing high quality products, so if you think there is a fault with an item you have received, please contact us within 14 days of receiving your package. Do NOT send items back without first receiving a go ahead from us. To speed up the process, please include your order number and photos of the item in your first email.

  • If you believe you are missing an item in your package, please reach out to us within 14 days of receiving your package for a replacement.

    Note: Vault package 7”s and special items are packed inside the 12” jacket when possible in order to ensure safer shipping. Please check inside the 12” jacket before contacting us. Download cards are generally located within the LP sleeve.

  • To change your shipping address, update your information in your Vault account (and in your PayPal account if applicable). You can access your account by clicking “My Account” located at the top right of the Vault homepage, and by then clicking through to Account Settings. Go to 'Address Book'. Select 'Add New Address'. Enter in your new shipping address and then select the 'Use as my default shipping address' check box. Additionally, please send your name, old address, and new address to: vault@thirdmanrecords.com. This will allow us to double-check that your address is updated.

  • To change the billing address associated with your Vault subscription, please go to 'My Account' and choose 'My Subscriptions' from the left hand side navigation. Click 'Edit' to the right of your currently active subscription and then choose 'Change My Billing Address'. This will change the billing address associated with your Vault subscription. Please note, for all other Third Man Store purchases, you will need to update your Billing Address via your account Address Book. Please see changing your shipping address above.

  • Changing your payment method for subsequent Vault subscription payments is possible through your account settings. Please note that in changing your payment method, you will be charged and therefore subscribed immediately for the next subscription cycle, regardless of your current subscription start date. If you prefer to not be charged ahead of time for the next subscription cycle, please wait to change your payment method until a day or two prior to your subscription renewal date. This will keep you from paying for next quarter's package early.

  • Suspensions or unintended cancelations of Vault subscriptions are most likely due to an address verification, expiration date error with your card or an issue collecting payment on Paypal's end.

    If your account has been suspended, you purchased with a credit card and you wish to maintain your current renewal date, please go to My Account->My Subscriptions and choose to edit your suspended subscription. Click the reactivate link. At that point you will be taken through the checkout process again and have the chance to update your credit card billing information.

    If your subscription was purchased using Paypal, your account has been suspended or canceled, and you wish to maintain your current renewal date, please contact us at vault@thirdmanrecords.com. DO NOT PURCHASE A NEW SUBSCRIPTION BEFORE CONTACTING US.

    Regardless of payment method, you will have 3 business days to work with us to reconcile your account before your account will expire, at which point you will need to start from square 1 and resubscribe.

  • Third Man Records does not offer refunds for Gold or Platinum Vault subscriptions.

  • You can change your username and your user photo under “My Account” located at the top right of the Vault homepage. You will be redirected to Gravitar.com to upload a new user photo. Please note that you can only change your username 1 time - from your full name (which will appear automatically once you create your account) to a unique, previously unused screen name. This screen name will also function as your "Vault ID." If you find yourself needing to change your username a second time, please e-mail vault@thirdmanrecords.com for assistance.

  • Vault members can follow the Vault's Twitter account (http://twitter.com/TMRVault) for these alerts. If you are already logged in to the Vault, a notification will pop up on your screen to alert you as well.

  • The Vault Novelties shop is a password-protected, Platinum Vault members only arm of our online store where we will post exclusive products and releases for sale. The items in the Vault Novelties shop are limited and first-come-first-served. Once an item is out of stock, it is unlikely to ever become available again. The same policies for the Third Man Records online store apply to the Vault Novelties shop.

  • We want our fans to purchase our records for the same reasons we create our records: because we love vinyl, we love music, and we love art. We do monitor eBay, and if we happen across a Vault member who is selling records meant to be exclusive to Vault members, we are at liberty to permanently terminate that Vault member's subscription.

  • We hope that the common interest Vault members share with one another translates into positive interactions and a good time had by all. If you are experiencing harassment by another Vault member, please contact vault@thirdmanrecords.com. Screenshots of interactions in question and a fair and detailed description of the incident/s will make it easier for us to address the issue.

  • Changing your email address for your Vault subscription must be handled by contacting Vault customer support directly at: vault@thirdmanrecords.com

  • You will need to logout and log back into the Vault in order for your new settings to take effect once you’ve purchased your subscription. If you continue to lack access to exclusive content, please contact vault@thirdmanrecords.com to troubleshoot.

  • You heard correct! When you're logged into your account at thirdmanstore.com, you can use the code VAULT10 at checkout for 10% off your purchase. Everyday. Certain exclusions do apply for specialty items, but for the most part, records and merchandise are now available to you for LESS without having to wait for a special sale to come around. And, of course, don't forget that you always have the opportunity to buy exclusive items in the Vault Novelties Store.

  • The vinyl colors and covers used to announce a Vault package are visual approximations of what is to eventually be manufactured. We do not begin manufacturing of a Vault package until we have a full member count for that subscription period. All package items are subject to change without notification to members, including vinyl coloring and cover art.

Third Man Records