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Renews Automatically Every 3 Months
Quarterly Vault Subscription
The deadline to receive the next package (Vault #40) is April 30.
We're still finalizing the contents of the next package. Check back or follow us on social media for the announcement.
Want to know how it works? Visit the FAQs.
What do you get with your subscription? Check it all out below!
Every Vault subscription includes the following:
Quarterly Vault Package
Each quarter (March, June, September, December) a Platinum Vault member will receive a package of limited edition, exclusive vinyl delivered to their door. Other contents of the package vary, but can range from pins and posters to patches and photo books, frequently housed in a collector's box set. This is a recurring subscription that will renew automatically every three months.
Access to Exclusive Media
Check out the Vault News Feed for curated playlists, exclusive behind-the-scenes photos, and the ever-popular Blackwell's Record of the Week feature!
Shop Vault Novelties
Platinum Vault members have access to purchase exclusive merchandise and rare vinyl records in our Members-Only online store.
Save 75% on Tidal hifi
Active Platinum memberships receive a discount code for Tidal which allows them to purchase a Tidal streaming service for only $5USD a month!
Access to Pre-Sales
Platinum Vault members get first dibs on Third Man artists' concert tickets via our website when available.
10% Off Sitewide and In Store
Enjoy a discount on all of your purchases both online and in store!*Some exclusions apply
- Vault Only Exclusive Jack White "Los Angeles" Concert T-ShirtVault Exclusive!Regular Price $30.00 Special Price $15.00
- Vault Only Exclusive Jack White "New York" Concert T-ShirtVault Exclusive!Regular Price $30.00 Special Price $15.00
Frequently Asked Questions
SUBSCRIPTION WINDOW DATES, DEADLINES, SHIPPING DATES.†
Payment/Subscription Window: November 1 - January 31.
Package Announcement: Early January
Payment/Subscription Deadline: January 31 11:59:59PM CST.
Package Shipment Date: Early-Mid March.
Payment/Subscription Window: February 1 - April 30.
Package Announcement: Early April
Payment/Subscription Deadline: April 30 11:59:59PM CST.
Package Shipment Date: Early-Mid June.
Payment/Subscription Window: May 1 - July 31.
Package Announcement: Early July
Payment/Subscription Deadline: July 31 11:59:59PM CST.
Package Shipment Date: Early-Mid September.
Payment/Subscription Window: August 1 - October 31.
Package Announcement: Early October
Payment/Subscription Deadline: October 31 11:59:59PM CST.
Package Shipment Date: Early-Mid December.
† All information herein is approximate, and subject to change without notice.
International packages are shipped first, followed by US packages.
Because we produce the exact number of packages for the exact number of Vault members during a given quarter, any payment received after a payment deadline will not be accepted for the previous quarter. Instead, it will automatically be applied to the next quarter of membership.
For example, if you pay after January 31st, your payment will be credited to the next quarter, whose deadline would be April 30th.
Previous packages are not typically available. However, replacement components of previous packages will occasionally be made available in the Vault Novelties online store.
Third Man Records is committed to providing high quality products, so if you think there is a fault with an item you have received, please contact us within 14 days of receiving your package. Do NOT send items back without first receiving a go ahead from us. To speed up the process, please include your order number and photos of the item in your first email.
If you believe you are missing an item in your package, please reach out to us within 14 days of receiving your package for a replacement.
Note: Vault package 7”s and special items are packed inside the 12” jacket when possible in order to ensure safer shipping. Please check inside the 12” jacket before contacting us.
No - Vault packages are assembled and shipped en masse, and require identical weight and dimensions.
To change your shipping address, update your information in your Vault account (and in your PayPal account if applicable). To edit your Vault account information, follow these steps:
1) Click Account (top-right in your browser)
2) Click Dashboard
3) Click ADDRESS BOOK
4) Click ADD NEW ADDRESS
5) Complete the form to add a new shipping address and select "Use as my default shipping address"
6) Send your name, old address, and new address to firstname.lastname@example.org so that we can double-check that your address is updated before shipping begins
To change the billing address associated with your Vault subscription, complete the following steps:
1) Click Account (top-right in your browser)
2) Click MY VAULT SUBSCRIPTIONS
3) Click EDIT, to the right of your currently active subscription
4) Click CHANGE ADDRESS, and save new address
This will change the billing address associated with your Vault subscription. Please note, for all other Third Man Store purchases, you'll need to update your Billing Address via your account Address Book. See "Changing your Shipping Address" above.
To change your payment method for subsequent Vault subscription payments, complete the following steps:
1) Click Account (top-right in your browser)
2) Click Dashboard
3) For subscribers who wish to pay by credit card, click MY CREDIT CARDS, complete the form to add a new card, and Save
4) For PayPal subscribers, go into BILLING AGREEMENTS and click Create to update your PayPal Billing Agreement
5) After you've added the payment method of your choice, click MY VAULT SUBSCRIPTIONS
6) Click EDIT to the right of your currently active subscription
7) In the 'Shipping Method & Payment' section, select your newly added payment method for the dropdown menu and click SAVE
Our automated system suspends subscriptions when attempts to complete payment are unsuccessful. This is usually due to incorrect, invalid or expired credit card information, billing information, or an issue with funds availability. To add a new payment method and reactivate your Vault subscription, please take the following steps:
1) Click MY CREDIT CARDS
2) Enter new information under "ADD A CREDIT CARD"
3) Double-check that the information is correct and click "SAVE"
4) Click MY VAULT SUBSCRIPTIONS on the left-hand side
5) Click EDIT SUBSCRIPTION (Right-hand side of item line)
6) Click SHIPPING METHOD AND PAYMENT > PAYMENT > SELECT CARD
7) Click SAVE
If you prefer to use a PayPal Billing Agreement, please take the following steps
1) Click BILLING AGREEMENTS in your customer account dashboard
2) Choose to add a new PayPal BA and click CREATE
3) You will be redirected to PayPal to create the Billing Agreement
4) Click Agree to Terms
5) Back on thirdmanstore.com, go to MY VAULT SUBSCRIPTIONS and click to edit your active subscription (right-hand side of item line)
6) Under SHIPPING METHOD AND PAYMENT, choose your new PayPal BA from the dropdown list
7) Click SAVE
Our automated system suspends/cancels subscriptions when attempts to complete payment are unsuccessful. This is usually due to incorrect, invalid or expired credit card information, billing information, or an issue with funds availability. An email is automatically sent to the account's associated email address to notify the subscriber this has occurred, but sometimes it can wind up in the recipient's spam folder.
To continue taking advantage of Vault online exclusives, your Tidal discount and to ensure receipt of future packages you will need to reactivate your subscription. You can do so by following these steps:
1) Sign into your account
3) Click the SUBSCRIBE NOW button
4) Proceed through the Check Out process
Third Man Records does not offer refunds for Vault subscriptions.
We’re more than happy to replace any components that arrived damaged or were missing from your shipment within 14 days of package delivery. Please email email@example.com, and include pictures of the damaged components. This not only lets us know what needs replacing, but helps with future decisions about packing materials and methods.
Please note that we will NOT replace an entire package due to a single damaged component, but are more than happy to send a replacement for said component, free of charge, so long as the request is initiated within 14 days of package delivery.
Protective elements including but not limited to shrink-wrap, shipping boxes, plain paper LP sleeves, poly-lined LP sleeves, bubble mailers, etc. are NOT considered package components, and will not be replaced.
Except in circumstances wherein an error has occurred on our end, all Vault packages returned to Third Man will be subject to a $5USD reshipment fee within the United States, $10USD to the rest of the world, without exception.
You can cancel your subscription by logging into your Third Man Store account and navigating to the "My Vault Subscriptions" tab on the left-hand side of the page. Find your currently active subscription, click "Edit," and then click "Cancel" in the upper right of the Subscription page. We're sorry to see you go! If you would like to subscribe again in the future and require any assistance, please let us know and we'll be more than happy to help.
615-891-4393 ext. 315
Third Man Records strives to offer the best and fastest possible shipping service for our Vault packages. Therefore, US packages are sent via FedEx Ground, and International packages are shipped via USPS.
All packages will be sent a tracking information email in addition to a shipping confirmation email.
You can change your username and your user photo under “My Account” located at the top right of the Vault homepage. You will be redirected to Gravitar.com to upload a new user photo. Please note that you can only change your username 1 time - from your full name (which will appear automatically once you create your account) to a unique, previously unused screen name. This screen name will also function as your "Vault ID." If you find yourself needing to change your username a second time, please e-mail firstname.lastname@example.org for assistance.
Vault members can follow the Vault's Twitter account (http://twitter.com/TMRVault) for these alerts. If you are already logged in to the Vault, a notification will display on your screen to alert you as well.
The Vault Novelties shop is a password-protected, Platinum-Vault-members-only, arm of our online store where we will post exclusive products and releases for sale. The items in the Vault Novelties shop are limited and first-come-first-served. Once an item is out of stock, it is unlikely to ever become available again. The same policies for the Third Man Records online store apply to the Vault Novelties shop.
We want our fans to purchase our records for the same reasons we create our records: because we love vinyl, we love music, and we love art. We do monitor eBay, and if we happen across a Vault member who is selling records meant to be exclusive to Vault members, we are at liberty to permanently terminate that Vault member's subscription.
We hope that the common interest Vault members share with one another translates into positive interactions and a good time had by all. If you are experiencing harassment by another Vault member, please contact email@example.com. Screenshots of interactions in question and a fair and detailed description of the incident/s will make it easier for us to address the issue.
Changing your email address for your Vault subscription must be handled by contacting Vault customer support directly at: firstname.lastname@example.org
You will need to logout and log back into the Vault in order for your new settings to take effect once you’ve purchased your subscription. If you are still unable to access Vault content, please contact email@example.com to troubleshoot.
You heard correct! When you're logged into your active account at thirdmanstore.com, you can use the code VAULT10 at checkout for 10% off your purchase. Everyday. Certain exclusions do apply for specialty items, but for the most part, records and merchandise are now available to you for LESS without having to wait for a special sale to come around. And, of course, don't forget that you always have the opportunity to buy exclusive items in the Vault Novelties Store.
The vinyl colors and covers used to announce a Vault package are visual approximations of what is to eventually be manufactured. We do not begin manufacturing of a Vault package until we have a full member count for that subscription period. All package items are subject to change without notification to members, including vinyl coloring and cover art.
No. Once you've created your Quarterly Vault Subscription, the package corresponding with your payment date will be automatically shipped to you. You don't need to pay for the package separately.