Ordering FAQ's

COVID-19 UPDATES

Domestic Customers:

Due to reduced staffing and transport cancellations, we are currently experiencing slower shipping times. We and the postal service are working as quickly and safely as possible to ensure that all orders leave our facilities as soon as possible. Please allow up to 7-10 business days for your order to be processed and to receive your tracking information.

International Customers:

We are currently experiencing extreme shipping delays with missing scans and/or updates on tracking. Due to multiple cancellations of commercial flights, international shipping has been reduced by almost half. Please note that parcels are traveling for up to 2 months and with many borders closed, are being returned. Please allow up to 7-10 business days for your order to be processed and to receive your tracking information. We are unable to guarantee shipping estimates at this time.


International orders are shipped in the global postal network via partnership between Asendia, the US Postal Service, and the destination country’s mail service. When packages arrive in their destination countries they are handed off to that country’s mail service for handling and delivery. Tracking inquiries after a parcel has entered your country should be initiated with your country’s mail service.
We appreciate your patience and understanding.

Are all sales final?

Yes. Excluding unworn, unwashed apparel.

 

What forms of payment do you accept?

We accept both Paypal and most major credit cards as forms of payments and all payments are collected on a secure server. In order to deter fraud you may be asked to provide payment verification, if you would like to forgo this step please check out using PayPal.

When will my order be delivered?

Orders can take up to 7 business days to process before being shipped out, but typically shipments will go out within 3 business days. Please refer to your tracking number to see when your package will arrive.

Can i add an item to my order?

You can easily add new items to your cart during the shopping process. If you decide to order another item after you have completed the checkout procedure you'll need to place an additional order.

Why is my shipping method not available?

If you receive a prompt at checkout stating "shipping method unavailable," it is most likely due to an item in your cart that cannot be shipped to the country in which you live. Please contact sales@thirdmanrecords.com to verify.

Why is my order declined?

If an order is "declined" by the system, there is usually a problem with the credit card you are attempting to use. A “pending” charge may still appear on your bank statement with a declined order, but no funds will be taken and the charge will disappear within 1-2 business days.

Why didn't my card go though?

There are a few reasons why your card didn't go through. Most often, the billing address provided does not match the "Master Address" that your issuing bank has on file.

Can i cancel my order?

Order cancellations are on a case by case basis. Orders can not be cancelled if they have already been shipped.

Can i change my shipping address?

In most instances, if you contact us within 24 hours of placing your order, we are able to update your shipping address.

What if i didn't receive all the items in my order?

Your order may have been split to better accommodate shipping. Please email sales@thirdmanrecords.com for further information.

Why was I charged for shipping even though my order was over the promotional amount?

Your total order must be greater than the promotional amount after any additional discounts for the "Free Shipping Over" promotion.

How do pre-orders work?

Pre-ordered items do not ship until the sale date listed on the product page. Any items placed in an order with a pre-ordered item will be held until the sale date of the pre-ordered item.

Where is my event ticket?

Your ticket will be available for pick-up at will call the night of the show. Just bring a copy of your photo ID and you will be all set!

Can i exchange or receive a refund for my event ticket?

No. All ticket sales are final. No refunds or exchanges will be permitted.