Shipping & Delivery
WHEN WILL MY ORDER BE DELIVERED?
Orders can take up to a week to process before being shipped out, but normally shipments will go out within 3 business days. Please follow your tracking information for updates on delivery.
WHY IS MY SHIPPING METHOD NOT AVAILABLE?
If you receive a prompt at checkout stating “shipping method unavailable”, it is most likely due to an item in your cart that cannot be shipped to the country in which you live. Please contact email@example.com and we'd be happy to verify!
CAN I CHANGE MY SHIPPING ADDRESS?
In most instances, if you contact us within 24 hours we are able to update your shipping address.
CAN YOU SHIP INTERNATIONALLY?
International shipping varies by product. Please check the product page to see if items ship to your country.
WHAT ARE YOUR SHIPPING PRICES?
For orders placed in the US, you will be charged a flat fee of $10.00 for orders under $100.00. Orders that qualify for media mail will ship for a flat fee of $5.00. Orders of $99.00 or more will ship for free (does not include Vault subscriptions, subtotal must reach $99 after discount codes)!
For International orders
Flat rate of $20.00 for all orders under $100.00.
Flat rate of $30.00 for orders over $100.00.
WHAT SHIPPING METHODS DO YOU USE?
For orders within the US/Canada, your package will ship either USPS or FedEx. International packages will be shipped via Asendia (a USPS certified shipping service).
WILL MY INTERNATIONAL ORDER BE CHARGED CUSTOMS FEES?
Certain countries charge additional customs fees and independent carrier charges. Third Man Records is unable to anticipate these costs and will not reimburse you for any additional fees incurred. Before placing your order, please contact your local customs office to find out what kinds of fees you can expect.
CAN YOU MARK INTERNATIONAL PACKAGES AS A GIFT TO AVOID CUSTOMS CHARGES?