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Returns, Replacements & Problems With Orders
Are all sales final?
Yes. Excluding unworn, unwashed apparel. Please note, Third Man will not accept returns or exchanges for vinyl records based solely on aesthetic reasons, but will happily replace your record if there is any discernible issue with audio quality.
Can I exchange apparel?
Unworn apparel may be exchanged or returned for store credit within 30 days of purchase.
Can you replace a defective turntable?
Yes! We provide a 90 day warranty on all our turntables.
I have a wrong or missing item in my order.
Please contact us within 10 days of receiving your order and we would be happy to ship out your missing item.
My order arrived damaged/defective.
Please contact us within 10 business days of receiving your order with a video and/or pictures of the damage.You will then have 10 business days to return your package. After 10 days, we can no longer accept the return and the label will expire.
How long do I have to complete a return?
All service tickets will be valid for up to 30 days from first correspondence. If your issue has not been resolved within 30 days because of a lack of communication or failure to send in returns, we are no longer responsible.