Ordering FAQ

What forms of payment do you accept?

We accept both Paypal and most major credit cards as forms of payments and all payments are collected on a secure server.

Can I add an item to my order?

You can easily add new items to your cart during the shopping process. If you decide to order another item after you have completed the checkout procedure and receive order confirmation, you'll need to place an additional order.

How long do orders take to process?

Orders can take up to a week to process before being shipped out, but normally shipments will go out within 2 business days.

Can I order over the phone?

We do not do any orders over the phone and all ordering must be done online.

Why is my order declined?

If an order is "declined" by the system, there is usually a problem with the credit card you are attempting to use. A “pending” charge may still appear on your bank statement with a declined order, but no funds will be taken and the charge will disappear within 1-2 business days.

Can I cancel my order?

Most orders can be cancelled if we are notified within 24 hours. After 24 hours orders are on a case by case basis. Orders can not be cancelled if they have already been shipped.

How do pre-orders work?

Pre-ordered items do not ship until the sale date on the product page. Any items placed in an order with a pre-ordered item will be held until the sale date of the pre-ordered item.

Where is my event ticket?

Your ticket will be available for pick-up at will call the night of the show. Just bring a copy of your photo ID and you will be all set!

Customer Service

CONTACT:

GENERAL CUSTOMER SERVICE: sales@thirdmanrecords.com / 615-891-4393 x 307

Monday - Friday 9am - 5pm CST*

VAULT CUSTOMER SERVICE: vault@thirdmanrecords.com / 615-891-4393 x 315

Monday - Friday 9am - 5pm CST*

NASHVILLE STOREFRONT: storefront@thirdmanrecords.com / 615-891-4393 x 300

Monday - Sunday 10am - 6pm CST*

DETROIT STOREFRONT: detroitstore@thirdmanrecords.com / 313-209-5205

Monday - Sunday 10am - 6pm EST*

GENERAL INQUIRIES: inquiries@thirdmanrecords.com

Monday - Friday 9am - 5pm CST*


*excluding National Holidays

Third Man Records