Ordering FAQ

Are all sales final?

Yes. Excluding unworn, unwashed apparel.

What forms of payment do you accept?

We accept both Paypal and most major credit cards as forms of payments and all payments are collected on a secure server. In order to deter fraud you may be asked to provide payment verification, if you would like to forgo this step please check out using PayPal. 

When will my order be delivered?

Orders can take up to a week to process before being shipped out, but normally shipments will go out within 3 business days. Please refer to your tracking number to see when your package will arrive.

Can I add an item to my order?

You can easily add new items to your cart during the shopping process. If you decide to order another item after you have completed the checkout procedure you'll need to place an additional order.

Why is my shipping method not available?

If you receive a prompt at checkout stating "shipping method unavailable," it is most likely due to an item in your cart that cannot be shipped to the country in which you live.

Why is my order declined?

If an order is "declined" by the system, there is usually a problem with the credit card you are attempting to use. A “pending” charge may still appear on your bank statement with a declined order, but no funds will be taken and the charge will disappear within 1-2 business days.

Can I cancel my order?

Order cancellations are on a case by case basis. Orders can not be cancelled if they have already been shipped.

Can I change my shipping address?

In most instances, if you contact us within 24 hours of placing your order, we are able to update your shipping address.

What if I didn't receive all the items in my order?

Your order may have been split to better accommodate shipping. Please email sales@thirdmanrecords.com for further information.

How do pre-orders work?

Pre-ordered items do not ship until the sale date on the product page. Any items placed in an order with a pre-ordered item will be held until the sale date of the pre-ordered item.

Where is my event ticket?

Your ticket will be available for pick-up at will call the night of the show. Just bring a copy of your photo ID and you will be all set!

Can I exchange or receive a refund for my event ticket?

No. All ticket sales are final. No refunds or exchanges will be permitted.

Customer Service


GENERAL CUSTOMER SERVICE: sales@thirdmanrecords.com / 615-891-4393 x 307

Monday - Friday 9am - 5pm CST*

VAULT CUSTOMER SERVICE: vault@thirdmanrecords.com / 615-891-4393 x 315

Monday - Friday 9am - 5pm CST*

NASHVILLE STOREFRONT: storefront@thirdmanrecords.com / 615-891-4393 x 300

Monday - Sunday 10am - 6pm CST*

DETROIT STOREFRONT: detroitstore@thirdmanrecords.com / 313-209-5205

Monday - Sunday 10am - 6pm EST*

DISTRIBUTION: distribution@thirdmanrecords.com / 615-891-4393 x 321

Monday - Sunday 9am - 5pm EST*

GENERAL INQUIRIES: inquiries@thirdmanrecords.com

Monday - Friday 9am - 5pm CST*

*excluding National Holidays

Third Man Records