Regular priced CLOTHING ITEMS in original, unworn condition may be returned within 30 days of purchase for store credit, excluding shipping costs. If you'd like to make a return, please contact customer service (firstname.lastname@example.org) for authorization and subsequently mail your package with a trackable shipping method to the address below:
Third Man Records
621 7th Avenue South
Nashville, TN 37203
Clothing exchanges are not permitted. Returns of items more than 30 days old cannot be accepted. Third Man Records is not responsible for customer returns that are not received.
Sales of regular priced NON-CLOTHING ITEMS are final, except in the rare case of a damaged or defective product. If you have received a damaged item, please e-mail a photo or video with a description of the issue to email@example.com within 30 days of purchase, and we will be happy to investigate the issue and provide you with a replacement component if necessary. No refunds are permitted.
Please note that when returning damaged items (after speaking with us regarding the issue), we are happy to reimburse your shipping costs, but we insist you choose the cheapest possible shipping option with tracking (FedEx Ground and USPS First Class for domestic customers / Priority USPS for international customers). If you ship something without tracking and we do not receive it, we are not responsible for the lost package. If you choose to use a more expensive, express-style shipping method, we will not be able to reimburse shipping costs.
We are not responsible for replacements or refunds for missing packages shipped using non-trackable shipping methods/services. If you choose a non-trackable service, like First Class International mail, we will not provide replacements if your package does not arrive, and you are shipping at your own risk. All discounted/sale items are final sale and cannot be returned, exchanged or refunded for any reason.
We are committed to serving our customers to the best of our ability. All our products are examined for quality and hand-packaged with care. If you have any questions or problems that are not addressed above, please feel free to contact firstname.lastname@example.org.
We are happy to cancel orders given the conditions that customer contacted email@example.com within 24 hours of purchase and that the order in question has not yet shipped. Unfortunately, we are unable to cancel orders that have already shipped or that are more than 24 hours old.