Customer Service

Once your order is received, it will be processed, carefully packaged, and delivered as expediently as possible. We can ship products anywhere in the world (unless shipping restrictions are noted) using your preferred shipping method requested at the time of checkout.

 When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and the destination of the package. Our shipping charges are determined directly through the post office or FedEx by calculating the weight of the package and the destination of your order, excluding applicable sales tax.

 International shipping rates and transit times vary depending on the destination. (Please note that charges through Customs mayapply and that we cannot mark a package as a “gift”)

 You will receive a confirmation email once you place your order updating the status to “Processing”. Once we print the postage label, you will receive a second email updating the status of your package to “Shipped”. 

 Items ordered together may be shipped separately, based on inventory. You will be notified when backordered items are once again available.

Your Privacy

Thank you for shopping at thirdmanrecords.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy & security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information. 

 Collected Information

 Personal information you provide to us at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on a secure web server and on our internal systems. This information may be combined with other identifiable personal information (such as past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

 Third Man Records may disclose specific personal information about you if required by law, governmental request, court order if based on our good faith belief, it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other members of the Third Man Records family if necessary. 

 Our Email List

We offer those who sign-up for our email list notice of sales, new merchandise, store openings and other Third Man Records news. Email addresses collected at thirdmanrecords.com are only used internally. We respect your right to privacy and will not sell or rentyour email address to other companies. If you would like to be removedfrom our email list, contact us at inquiries@thirdmanrecords.com. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove your email address.

 Secure Shopping

Orders placed on our site are encrypted, so rest assured that your transactions are protected.

 *Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers and that we will NEVER ask for sensitive information via email.

 Policy Changes

Third Man Records may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The Third Man Records privacy & security policy only addresses the use and disclosure of information we collect from you on our website.

 Please contact us with any questions about our privacy & security policy: inquiries@thirdmanrecords.com

Regular priced CLOTHING ITEMS in original, unworn condition may be returned within 30 days of purchase for a full refund in the original payment method, excluding shipping costs. If you'd like to make a return, please contact customer service (sales@thirdmanrecords.com) for authorization and subsequently mail your package with a trackable shipping method to the address below:

Third Man Records

 c/o: Returns

621 7th Avenue South

Nashville, TN 37203

Clothing exchanges are not permitted. Returns of items more than 30 days old cannot be accepted. Third Man Records is not responsible for customer returns that are not received.

Sales of regular priced NON-CLOTHING ITEMS are final, except in the rare case of a damaged or defective product. If you have received a damaged item, please e-mail a photo or video with a description of the issue to sales@thirdmanrecords.com within 30 days of purchase, and we will be happy to investigate the issue and provide you with a replacement component if necessary. No refunds are permitted.

Please note that when returning damaged items (after speaking with us regarding the issue), we are happy to reimburse your shipping costs, but we insist you choose the cheapest possible shipping option with tracking (FedEx Ground and USPS First Class for domestic customers / Priority USPS for international customers). If you ship something without tracking and we do not receive it, we are not responsible for the lost package. If you choose to use a more expensive, express-style shipping method, we will not be able to reimburse shipping costs.

We are not responsible for replacements or refunds for missing packages shipped using non-trackable shipping methods/services. If you choose a non-trackable service, like First Class International mail, we will not provide replacements if your package does not arrive, and you are shipping at your own risk. All discounted/sale items are final sale and cannot be returned, exchanged or refunded for any reason. 

We are committed to serving our customers to the best of our ability. All our products are examined for quality and hand-packaged with care. If you have any questions or problems that are not addressed above, please feel free to contact sales@thirdmanrecords.com.